After-sales Service Policy

1. The product can be returned, replaced or repaired in case it does not meet the technical requirements within one month after customers receives the product.

2. The product can be returned, replaced or repaired in case it does not meet the technical requirements within three months after customers receives the product.

3. The product can be repared for free if the product is not man-made or force majeure 3. The user receives the product within 1 year, can not be used for free repair.

4. Genan Company provides maintenance for the products during product life-cycle.

1. Users can refer to national standards, standards, and technical conditions of Genan Company for inspection methods of the products they receive.

2. Within 1 month of receiving the product, if the product is in its original condition with all accessories intact and unused in the project, it can be returned.

3. Within 3 months of receiving the product, if the product is in its original condition with all accessories intact and unused in the project, it can be exchanged.

1. The product has been sold for more than 1 year.

2. The product is damaged due to falls, accidents, incorrect installation or use.

3. The product model, serial number, or identification number does not match.

4. The product has undergone unauthorized repairs, disassembly, or modifications.

5. Damage caused by using pirated or unauthorized software.

6. Malfunctions or damage caused by viruses, hackers, or other malicious attacks.

7. Damage caused by force majeure.

1. The product packaging strictly follows national standards.

2. Free shipping

*The shipping costs for the regions where logistics cannot normally reach and overseas regions need to be calculated separately.